Why do insurers turn down claims? And what can you do about it?

Media coverage around disallowed claims by life insurers has tarnished the industry.

In this podcast Maya Fisher-French and Mapalo Makhu chat to Dr Thabani Nkwanyana, lead specialist medical officer at Liberty, about why a claim would be turned down – your rights and responsibilities.

They also look at principle of re-constituting a policy in the case of non-disclosure. Is this a fairer option to both the customer and the insurer?